The Strategy Vault · Buyer help
Buying, downloading, and getting back in.
Everything you need to complete a purchase, download your files, and recover access if you lose a token or a reference. If a question is not answered here, write to hello@agentic.global with your checkout reference.
01
The purchase flow
You add playbooks to your vault and pay by card through Stripe. We never see or store your card details — Stripe handles payment; we only receive confirmation that it succeeded, plus a checkout reference we can use to look up the order.
The instant payment is confirmed, we mint a private download token tied to your order and assemble a ZIP of the files you bought. You land on a confirmation screen with a download button and a copy of your token. Keep that token — it is the simplest way back to your files.
The same order is always available later from your purchase history, so losing the confirmation screen is not a problem.
02
Downloading your ZIP
Every paid order unlocks the playbook files listed on the product page, bundled into a single ZIP. On the confirmation screen, choose Download ZIP. From purchase history, open an order and use the same button.
The download link is private and expires ten minutes after the page loads. If it has timed out, refresh the page and a fresh link is issued. You can also download individual files by opening the order's downloads screen.
Files live in private storage and are only ever handed out through short-lived signed links. No one — including us — can fetch your files without a valid link, so an accidentally shared link is useless within minutes.
03
When a ZIP is not complete
If a playbook file was not yet in storage when you paid, the archive is built without it and the order is marked incomplete, listing what is missing. Use the Rebuild ZIP now button on that order in purchase history. It assembles a fresh archive from the files currently in storage and usually finishes within a few seconds.
04
Recovering a lost token or reference
Your download token is the 64-character hex string shown on the confirmation screen and your receipt. The checkout reference is the Stripe session id on your receipt — it looks like cs_test_… in the sandbox or cs_live_… for real payments.
If you have lost the token, recover access in either of two ways:
- Sign in. Use the same email you paid with and your orders appear in purchase history automatically, on any device.
- Use the checkout reference. Paste the cs_… reference from your receipt into the lookup box on the purchase history page.
If you have neither the token nor the reference, write to hello@agentic.global from the email you paid with and we will help locate your order.
05
Account, expiry, and limits
An account is optional. Without one, your references stay on this device only. Sign in to link orders to your account so they survive a lost phone or cleared browser. We store only the receipt reference against your account — no card details, and never the download token.
Download access lapses thirty days after purchase. Each order allows up to two hundred downloads, which is well beyond normal use. If you genuinely hit the limit, contact us with your reference and we will reset it.
You can view and erase everything we hold against a purchase at any time, without an account and without emailing anyone.
All questions
Quick answers
- How does buying a playbook work?
- You add playbooks to your vault and pay by card through Stripe. The moment payment is confirmed, we mint a private download token tied to that order and build a ZIP archive of the files you bought. You land on a confirmation screen with a download button; the same files are also available from your purchase history.
- What exactly do I receive?
- Every paid order unlocks the playbook files listed on the product page, bundled into a single ZIP. There is no physical item and no subscription unless a product says so on its page. The free field guides on the Learn pages are not part of a purchase — they are always free.
- How do I download my ZIP?
- On the confirmation screen, choose Download ZIP. From purchase history, open an order and use the Download ZIP button. The link is private and expires ten minutes after the page loads — refresh the page if it has timed out, and a fresh link is issued. You can download individual files too, by opening the order's downloads screen.
- Why does the download link expire?
- Files live in private storage and are only ever handed out through short-lived signed links. No one — including us — can fetch your files without a valid link, and a link only works for ten minutes. This keeps your purchase yours, even if a link is accidentally shared.
- My ZIP says it is not complete yet. What do I do?
- If a playbook file was not yet in storage when you paid, the archive is built without it and marked incomplete. Use the Rebuild ZIP now button on that order in purchase history. It assembles a fresh archive from the files currently in storage and usually completes within a few seconds.
- I lost my download token. How do I get my files back?
- Your download token is the 64-character hex string on your confirmation screen and receipt. If you have lost it, you can recover access two ways: sign in with the same email you paid with and your orders appear in purchase history automatically; or paste the checkout reference from your receipt (it looks like cs_test_… or cs_live_…) into the lookup box on the purchase history page.
- What is the difference between a token and a checkout reference?
- The download token is the long hex string we mint for your order — it is the fastest way to reach your files. The checkout reference is the Stripe session id shown on your receipt (cs_test_… in the sandbox, cs_live_… for real payments). Either one looks up your order; the token also authorises downloads directly.
- Do I need an account?
- No. Without an account, your references are remembered on this device only. Sign in to link orders to your account so they follow you to any device and survive a lost phone or cleared browser. We store only the receipt reference against your account — no card details, and never the download token itself.
- How long does access last?
- Download access lapses thirty days after purchase. After that the order is deleted and the reference no longer resolves. If you need files again later, contact us with your checkout reference and we will help.
- Is there a download limit?
- Yes — each order allows up to two hundred downloads, to protect against link abuse. That is well beyond any normal use. If you genuinely hit the limit, contact us with your reference and we will reset it.
- Can I get a refund?
- If a file is missing or corrupted and a rebuild does not fix it, write to us with your checkout reference and we will make it right. Because downloads are delivered immediately and cannot be returned, we do not issue refunds for change of mind.
- Can I see or delete the data held against my purchase?
- Yes. You can view and erase everything we hold against a purchase from the data deletion page, without an account and without emailing anyone. Every request is actioned immediately and recorded in an audit trail that itself holds no personal data.